At BodhiPaws, we want you to feel confident choosing something meaningful for your companion.
If something isn’t quite right, eligible items may be returned or exchanged within 30 days of delivery, subject to the conditions below.
1. 30-Day Return Policy
You may request a return within 30 days from the date your order is delivered.
To be eligible for a return, the item must:
- Be unused and unworn
- Be in the same condition in which you received it
- Show no signs of pet wear, pet hair, stains, odors, scratching, chewing, or damage
- Include original packaging, accessories, tags, and gift packaging where applicable
- Include your order number or other proof of purchase
Items that do not meet these conditions may not be eligible for a refund or exchange.
Please contact us before sending any item back.
2. How to Start a Return
To request a return, email us at:
Please include:
- Your full name
- Your order number
- The product you would like to return
- The reason for the return
- Photos or video if the item arrived damaged, defective, incomplete, or incorrect
Once your request has been reviewed, we will provide the appropriate return instructions and return address.
Please do not send returns to the address shown on your original shipping package unless BodhiPaws specifically instructs you to do so.
3. Return Shipping
If you are returning an item because you changed your mind, selected the wrong size, or no longer want the product, return shipping costs are generally the customer’s responsibility.
Original shipping charges are generally non-refundable unless the return is the result of an error by BodhiPaws.
If your item arrives damaged, defective, incorrect, or incomplete, please contact us before returning it. If we confirm that the issue resulted from our error, we will provide an appropriate solution and may cover reasonable return shipping costs where applicable.
We recommend using a tracked shipping service for all returns and keeping your shipping receipt until your return has been completed.
4. Refunds
Once your return has been received, we will inspect the item and notify you whether your refund has been approved.
If approved, the refund will be issued to the original payment method used for your purchase.
Please allow approximately 5–10 business days after the refund has been processed for it to appear in your account.
The exact timing may vary depending on your bank, credit card provider, PayPal, or other payment provider.
5. Exchanges
Eligible unused and unworn items may be exchanged within 30 days of delivery, subject to product availability.
If you need a different size, please contact us before returning the item and include your order number and the size you would like to exchange.
Because inventory may change, we cannot guarantee that the requested replacement size or product will remain available.
If an exchange is unavailable, we may offer an eligible refund after the original product has been received and inspected.
6. Pet Wearable Products & Sizing
For hygiene and safety reasons, pet wearable products must be returned in unused and unworn condition.
Products showing signs of pet hair, odors, stains, scratching, chewing, excessive stretching, damaged cords, damaged hardware, or other wear may not be eligible for return.
Please review the sizing information on each product page carefully before ordering.
For collars and other wearable pet accessories, we strongly recommend measuring your pet before choosing a size.
Where both neck circumference and recommended pet weight are shown, neck circumference should be used as the primary sizing reference.
Pet weight recommendations are provided as a general guide only.
7. Damaged, Defective or Incorrect Items
Please inspect your order after delivery.
If your product arrives damaged, defective, incomplete, or different from the item you ordered, contact us as soon as possible at:
Please include:
- Your order number
- A brief description of the issue
- Clear photographs or video showing the problem
- A photograph of the shipping packaging where relevant
After reviewing the information, we may offer an appropriate solution such as a replacement, exchange, or refund.
Normal wear and tear, chewing, scratching, pulling, accidental damage, improper use, or product alteration are not considered manufacturing defects.
8. Non-Returnable Items
The following items may not be eligible for return:
- Gift cards
- Personalized or customized products
- Products marked Final Sale
- Free promotional gifts
- Products worn or used by a pet
- Products showing signs of pet hair, stains, odors, scratching, chewing, or other wear
- Products that have been altered or modified
Unless specifically marked Final Sale, eligible discounted or sale products may still be returned under our standard 30-day return policy.
9. Order Cancellations
If you need to cancel or modify an order, please contact us as soon as possible after placing it.
Email: bodhipaws@163.com
We will do our best to accommodate your request. However, once an order has entered processing or has shipped, we may no longer be able to cancel or modify it.
In that case, you may request an eligible return after the order has been delivered.
10. Return Address
Do not send returns to the address printed on your original shipping label or package unless BodhiPaws specifically instructs you to do so.
After your return request has been approved, we will provide the correct return instructions and return address.
Sending a return to an unauthorized address may result in delays or loss of the package.
11. Need Help?
If you have questions about returns, exchanges, refunds, damaged products, incorrect orders, or sizing, we’re happy to help.
BodhiPaws Customer Care
Email: bodhipaws@163.com
Please include your order number whenever possible so we can assist you more quickly.
This policy does not limit any consumer rights that may apply under applicable local laws.
Thank you for choosing BodhiPaws.
We appreciate the opportunity to make things right.
