At BodhiPaws, we carefully prepare every order so your meaningful piece arrives safely and in good condition.

Below you’ll find everything you need to know about order processing, shipping times, tracking, international delivery, and address changes.

1. Where We Ship

BodhiPaws ships to selected countries and regions worldwide.

Available shipping destinations will be shown at checkout based on the delivery address you enter. If your country or region is not available, we may not currently be able to ship there.

Shipping availability may occasionally change due to carrier restrictions, customs regulations, or local delivery conditions.

2. Order Processing

Orders are typically processed within:

1–2 business days

This includes order confirmation, payment verification, product preparation, quality inspection, and packaging.

Business days generally exclude weekends and public holidays. During holidays, major promotions, or unusually busy periods, processing may take slightly longer.

3. Estimated Delivery Times

Delivery time depends on your destination, shipping method, customs processing, and local carrier conditions.

  • United States: typically 7–10 business days after order processing
  • International destinations: typically 7–20 business days after order processing

Please note that these are estimated delivery windows and not guaranteed delivery dates.

Occasional delays may occur because of customs inspections, weather, public holidays, carrier disruptions, peak shopping seasons, remote locations, or other circumstances outside our reasonable control.

4. Shipping Costs

Shipping costs, when applicable, are calculated based on your destination, shipping method, package weight, product quantity, and carrier rates.

The exact shipping charge will be shown at checkout before you complete your order.

From time to time, BodhiPaws may offer free shipping promotions or free shipping above a specified order value. Any applicable offer will be clearly shown on our website, cart, or checkout page.

5. Tracking Your Order

Once your order has shipped, we will send you a shipping confirmation email with tracking information where available.

Please allow some time for the carrier system to update after your tracking number is created. In some cases, tracking activity may take approximately 2–5 business days to appear.

International shipments may also experience temporary gaps in tracking while moving between logistics facilities, clearing customs, or transferring to a local carrier.

A temporary lack of tracking updates does not necessarily mean your package has stopped moving.

6. Shipping Address & Order Changes

Please carefully review your shipping information before placing your order.

Customers are responsible for providing a complete and accurate delivery address, including:

  • Recipient name
  • Street address
  • Apartment or unit number, if applicable
  • City
  • State or province
  • ZIP or postal code
  • Country

If you notice an error after ordering, please contact us as soon as possible at bodhipaws@163.com and include your order number.

We will do our best to make changes before the order is processed. However, once an order has been packed or shipped, we may no longer be able to change or redirect the delivery address.

Additional shipping charges may apply if an order must be resent because an incorrect or incomplete address was provided.

7. International Orders, Customs & Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are not included in the product price or shipping fee and may be the responsibility of the recipient.

Customs processing may also extend delivery times. BodhiPaws does not control customs procedures or charges imposed by local authorities.

8. Delayed, Lost or Delivered Packages

If your order appears delayed, please first check your tracking information and confirm that your shipping address is correct.

If tracking shows Delivered but you cannot locate the package, we recommend:

  • Checking around your property or delivery location
  • Checking with household members or neighbors where appropriate
  • Contacting the local delivery carrier
  • Allowing up to 1–2 additional business days, as some carriers may update delivery status before final delivery

If your package appears significantly delayed or potentially lost, contact us at bodhipaws@163.com with your order number and tracking number.

Where a shipment is confirmed as lost, we will review the circumstances and determine an appropriate resolution, which may include a replacement or refund.

9. Damaged or Returned Packages

If your package arrives visibly damaged, or the product inside has been damaged during transportation, please contact us as soon as possible.

Please include:

  • Your order number
  • Photos of the shipping package
  • Photos or video of the damaged product
  • A brief description of the issue

Please keep the original packaging until the issue has been reviewed.

Packages may also be returned to sender because of an incomplete address, unsuccessful delivery attempts, refusal of delivery, or carrier restrictions. If this occurs, please contact us so we can review the available options.

10. Multiple Shipments

In some cases, items from the same order may be shipped separately.

If this happens, you may receive more than one tracking number and packages may arrive on different dates.

You will not be charged additional shipping solely because BodhiPaws chooses to divide an order into multiple shipments unless otherwise clearly stated.

11. Need Help?

If you have questions about shipping, tracking, delivery delays, address corrections, damaged shipments, or international delivery, we’re happy to help.

BodhiPaws Customer Care
Email: bodhipaws@163.com

Please include your order number whenever possible so we can assist you more quickly.

Thank you for choosing BodhiPaws.
We hope every package arrives as a small reminder of the bond you share.