Frequently Asked Questions
Have a question about BodhiPaws, our products, sizing, shipping, or returns? You’ll find answers to our most common questions below.
If you still need help, please contact us at bodhipaws@163.com. We’re happy to help.
About BodhiPaws
What is BodhiPaws?
BodhiPaws is a meaningful pet lifestyle brand inspired by love, protection, connection, good fortune, gratitude, remembrance, and the extraordinary bond between people and animals.
We create symbolic accessories, keepsakes, gifts, and meaningful objects for pets and the people who love them.
What do BodhiPaws products symbolize?
Different BodhiPaws pieces may be inspired by traditional symbols, red string, guardian motifs, blessings, connection, harmony, good fortune, or other timeless ideas.
The meaning behind each piece is intended to serve as a personal reminder of the bond you share with your companion.
Do BodhiPaws products guarantee protection or good fortune?
No. BodhiPaws products are created around symbolic meaning, not promises.
References to protection, blessing, harmony, good fortune, or similar ideas describe the inspiration behind our designs. They are not guarantees of supernatural, medical, therapeutic, or protective outcomes.
Products & Sizing
How do I choose the right size for my pet?
Please review the sizing information shown on the individual product page and measure your pet before ordering.
For collars and other wearable pet accessories, neck circumference should be used as the primary sizing reference. Recommended pet weight is provided only as a general guide.
Are BodhiPaws products suitable for both dogs and cats?
Many of our wearable products are designed for both dogs and cats, but suitability depends on the individual product, size, and your pet’s needs.
Please always check the product description and sizing information before ordering.
Will the product look exactly like the photos?
We make every reasonable effort to show our products accurately.
Slight differences in color, texture, finish, or appearance may occur because of lighting, screen settings, materials, production variations, or photography.
How should I care for my BodhiPaws piece?
Keep pet accessories clean and dry where possible, and avoid unnecessary exposure to moisture, chemicals, excessive pulling, chewing, or scratching.
Please inspect wearable products regularly and discontinue use if cords, charms, hardware, or other components become damaged or unsafe.
Orders & Shipping
How long does it take to process my order?
Orders are typically processed within 2–5 business days.
Processing includes payment verification, product preparation, quality inspection, and packaging.
How long does delivery take?
For orders shipped to the United States, delivery typically takes approximately 7–15 business days after processing.
International destinations may typically take approximately 7–20 business days after processing, depending on destination, customs, carrier conditions, and local delivery services.
Delivery times are estimates and cannot be guaranteed.
Do you ship internationally?
Yes. BodhiPaws ships to selected countries and regions worldwide.
Available destinations will be shown during checkout based on the shipping address you enter.
How can I track my order?
Once your order ships, we will send you shipping confirmation and tracking information where available.
Please allow some time for tracking to update. In some cases, tracking activity may take approximately 2–5 business days to appear after the tracking number is created.
Can I change my shipping address after placing an order?
Please contact us as soon as possible at bodhipaws@163.com and include your order number and correct shipping information.
We will do our best to help, but once an order has entered processing or shipped, we may no longer be able to change the delivery address.
Returns & Exchanges
What is your return policy?
Eligible unused and unworn items may be returned within 30 days of delivery.
Items should be returned in their original condition and must not show signs of pet wear, pet hair, stains, odors, scratching, chewing, or damage.
Can I exchange my item for another size?
Eligible unused and unworn items may be exchanged within 30 days of delivery, subject to product availability.
Please contact us before returning an item so we can provide the appropriate instructions.
What if my order arrives damaged, defective, or incorrect?
Please contact us as soon as possible at bodhipaws@163.com.
Include your order number, a brief description of the issue, and clear photos or video where possible.
After reviewing the issue, we may offer an appropriate solution such as a replacement, exchange, or refund.
Payments & Support
What payment methods do you accept?
Available payment methods will be displayed during checkout. Payments may be securely processed through providers such as PayPal or other supported payment services.
How can I contact BodhiPaws?
If you have questions about a product, sizing, shipping, tracking, returns, or an existing order, please contact:
BodhiPaws Customer Care
Email: bodhipaws@163.com
We aim to respond within 1–2 business days.
Thank you for choosing BodhiPaws.
Bless Every Paw.
